In the unlikely event that you want to return an item, our policy lasts 30 days from receiving your item. You must raise a return within the 30-day period, this can be done by sending an email to info@petworldcages.com, should the return be granted you must ensure your item is returned to us within 15 days of the acceptance, failure to do so may result in the item being returned to you or a reduced refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If upon arrival, with us, it is not in the original condition and/or used we may not issue a full refund.
Once returned to us, we will inspect the item, if the item is as stated then we will authorise your refund. Please note refunds take 3 to 5 working days, to be available in your account, from the date of authorisation.
Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You will also be responsible for ensuring the item is returned to us within 15 days of the return being granted.
We recommend using a Courier Comparison company, such as Parcel2Go, as they can offer cheaper prices vs. going directly to a courier.
If you are shipping an item over £50, you should consider using a tracked shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.